At Delos & Pallas, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Window
You may return any unworn watch within 30 days of delivery for a full refund or exchange. The item must be in its original condition, with all tags, packaging, and accessories included.
Eligibility
- Item must be unworn and in original condition
- All original packaging, tags, and accessories must be included
- Return request must be initiated within 30 days of delivery
- Personalized or engraved items cannot be returned
How to Initiate a Return
- Contact our support team at [email protected]
- Provide your order number and reason for return
- Receive a prepaid return shipping label within 24 hours
- Ship the item back using the provided label
Refund Processing
Once we receive and inspect your return, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Exchanges
If you would like to exchange your watch for a different model, please contact us. We will arrange the exchange at no additional shipping cost.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange a free replacement or full refund, including return shipping costs.